COMPANY POLICIES, PRACTICES, AND PROCEDURES

SCHEDULING AND SERVICING  

Setting up an appointment with us is easy. We can schedule your move over the phone, in person, or online. We recommend you make your reservation with us as soon as possible. Advanced notice of your moving date allows us enough time to schedule our crew and to ensure the moving truck’s availability. Your start time is approximate and may be subject to change; however, you will be informed if it differs substantially.

if you need to cancel services or need to reschedule, we will honor your deposit for up to 90 days after your initial scheduled date, after which expires.

At any moment during or before the move, if any unusual circumstances arise, or if for any reason the customer displays unruly behavior, we reserve the right to stop the job, lock the truck with the customer’s belongings, and request for the balance.

If the customer does not behave in an appropriate manner (insults movers, tries to force movers, etc.) our workers are required to stop the service immediately. The customer will be obligated to pay the balance.

If for any reason the customer decides to stop our services prior to the job completion, while in transit; the customer will be obligated to pay the full amount.

PROCESS AND DURATION

The time for each move will vary based on a variety of factors, including volume or dimensions of items, moved, preparedness, stairs (up or down), and other circumstances that may cause a delay.

 

OUR SAFETY

Our immediate work zone can be a hazardous place where serious injuries can occur. Space Move reserves the right to refuse service if the work area is occupied by any person, children, pets, or other service providers such as painters, carpenters, roofers, locksmiths, etc. Where it is not a safe scenario under which relocation services should be performed. Our company will not do anything that we feel is unsafe.

  1. We reserve the right to cancel your move without being held liable, for any circumstances that may cause a threat or safety concern to any person, place, or thing to be moved. This includes questionable or illegal requests, and any situation that may cause reasonable concern to us or the properties.
  2. It is important that you notify us of heavy or cumbersome items (i.e. pool tables , refrigerators, freezers, safes, etc.).

RISKS OF A MOVE

Moving Services creates certain risks to the customer’s property and/or person. We highly recommend that you personally transport any items of significant value or worth. E.g piggy banks,cash,jewelery,sensitive documents.

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